Terms of service

1. Introduction

These Terms and Conditions govern your use of the Crown Cosmetics website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian

  • You are legally capable of entering into binding contracts

3. Products & Descriptions

We make every effort to ensure product descriptions, images, and prices are accurate. However:

  • Colours may vary due to screen settings

  • Product packaging may differ slightly from images shown

  • Crown Cosmetics reserves the right to correct errors or omissions

4. Pricing & Payments

  • All prices are displayed in South African Rand (ZAR)

  • Prices include VAT where applicable

  • We reserve the right to change prices without prior notice

  • Payments are processed securely via third-party payment gateways

Orders will only be processed once payment has been successfully received.

5. Orders & Acceptance

  • Placing an order constitutes an offer to purchase

  • Crown Cosmetics reserves the right to accept or reject any order

  • We may cancel orders due to stock unavailability, pricing errors, or suspected fraud

  • If an order is cancelled after payment, a full refund will be issued

6. Shipping & Delivery

  • Delivery times are estimates and not guaranteed

  • Crown Cosmetics is not responsible for delays caused by couriers or unforeseen circumstances

  • Risk of loss passes to the customer upon delivery

7. Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy, which forms part of these Terms and Conditions.

8. Use of Products

All products are intended for external use only unless stated otherwise.
Customers are responsible for:

  • Reading ingredient lists

  • Performing patch tests where appropriate

  • Discontinuing use if irritation occurs

Crown Cosmetics shall not be held liable for adverse reactions due to misuse or allergies.

9. Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of Crown Cosmetics and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Crown Cosmetics shall not be liable for indirect or consequential damages

  • Our liability is limited to the value of the product purchased

Nothing in these Terms limits your rights under the Consumer Protection Act.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal information.

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa, and any disputes shall be subject to the jurisdiction of South African courts.

13. Changes to Terms

Crown Cosmetics reserves the right to update these Terms and Conditions at any time. Changes will be effective upon posting on the website.

14. Contact Details

For any questions or concerns regarding these Terms and Conditions, please contact:

Crown Cosmetics
📧 admin@crowncosmetics.co.za
🇿🇦 South Africa